How to remove RKNova remote-support tools from your device after a service session.
During a remote support session, your RKNova technician may ask you to install or run a remote-access or screen-sharing tool so they can diagnose and fix issues on your device. Once the session is complete, this software is no longer needed and should be removed. Follow the steps below for your operating system.
Important Security Reminder
RKNova will never contact you unsolicited and ask you to install remote-access software. If you receive an unexpected call or message claiming to be from RKNova and asking you to install software, hang up and call us directly at (813) 656-3712 to verify.
Removing Remote-Support Software
RKNova technicians use industry-standard, reputable remote-support tools. Below are instructions for the most common tools used during our sessions.
Windows 10 / Windows 11
Press the Windows key + I to open Settings.
Go to Apps (Windows 11: Apps → Installed apps).
Search for the name of the remote-access application (e.g., "AnyDesk," "TeamViewer," "Splashtop," or the tool name provided by your technician).
Click on the application and select Uninstall.
Follow the on-screen prompts to complete the uninstallation.
Restart your computer to ensure all components are removed.
Alternative method (Control Panel):
Open the Start menu and search for "Control Panel."
Click Programs → Programs and Features.
Find the remote-support application in the list.
Right-click and select Uninstall. Follow the prompts.
After uninstalling, check your system tray (bottom-right of taskbar) and confirm no remote-access icon remains running. If you see one, right-click it and select "Exit" or "Quit."
macOS (Mac)
Open Finder and click on the Applications folder.
Locate the remote-support application (e.g., "AnyDesk," "TeamViewer," "Zoom," or the specific tool used).
Right-click (or Control-click) the application and select Move to Trash.
Empty the Trash by right-clicking the Trash icon in the Dock and selecting Empty Trash.
For full removal of preferences and cache files, also delete any associated files in:
~/Library/Application Support/[AppName]
~/Library/Preferences/[AppName].plist
~/Library/Caches/[AppName]
To access your Library folder, open Finder, hold the Option key, and click the Go menu — "Library" will appear.
iPad / iPhone (iOS)
On your Home Screen or App Library, press and hold the app icon until a menu appears.
Tap Remove App (or "Delete App" on older iOS).
Confirm by tapping Delete App in the prompt.
Android
Go to Settings → Apps (or "Applications" / "App Manager" depending on your device).
Find the remote-support application in the list.
Tap on it and select Uninstall.
Confirm the uninstallation when prompted.
On some Android devices, go to Settings → Apps → See All Apps and look for the remote-support tool there.
Verifying Your Device Is Clean
After uninstalling, take these steps to confirm the remote tool is fully removed:
Windows: Open Task Manager (Ctrl + Shift + Esc), go to the Processes tab, and confirm no remote-access process is running. Also check Startup tab to ensure no remote tool starts automatically.
Mac: Open Activity Monitor (Applications → Utilities) and confirm the tool is not listed under running processes. Check System Settings → General → Login Items to remove any startup entry.
iOS/Android: Check your installed apps list to confirm the app no longer appears.
Still Need Help?
If you are unsure which software was installed, cannot find it in your app list, or have any concerns about your device's security after a service session, contact us immediately and we will assist you:
Phone: (813) 656-3712 — available 9 AM – 8 PM CT, 7 days a week