Got questions?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay. For membership plans, we also support ACH bank transfers, which can be set up during checkout. Payment is collected after your service is complete unless you are on a membership plan with pre-paid billing.

No. We do not charge a separate fee just to show up or diagnose the problem. The service price you see on our website includes the technician visit and the work itself. If additional parts or materials are needed beyond what is included in the service, your technician will provide a transparent quote before proceeding.

Yes. We offer a 30-day satisfaction guarantee on all services. If the issue we addressed reoccurs within 30 days, we will return and fix it at no additional cost. If we are unable to resolve it, we will issue a full refund for the service. Refunds are processed back to your original payment method and typically appear within five to seven business days.

Yes. After every service visit, you will receive a detailed invoice via email that includes the technician name, services performed, parts used (if any), and the total amount charged. Membership subscribers receive a monthly or periodic billing statement depending on their plan. All invoices are also accessible through your online account dashboard.

No. The prices listed on our website are starting prices for each service. If your specific situation requires additional work or parts, your technician will explain the cost and get your approval before proceeding. We do not add fuel surcharges, weekend premiums, or after-hours fees. The price you agree to is the price you pay.

For larger projects—such as whole-home smart automation or comprehensive security system installations—we offer interest-free payment plans that allow you to split the cost over three or six months. Financing eligibility is determined at checkout. For standard services, full payment is collected upon completion of the work.

When you choose a six-month, one-year, two-year, or three-year membership plan, the total is calculated at the discounted monthly rate and billed as a single upfront payment. For example, a one-year Premium plan at $19.99 per month is billed as $239.88 at the start of the term. You save more with longer commitments, and you can cancel anytime—though prepaid periods are non-refundable after the first 30 days.

We currently provide in-home services in major metropolitan areas across the United States, United Kingdom, and Canada. During the booking process, enter your zip or postal code and we will confirm availability in your area. Remote support services—such as software troubleshooting and device configuration—are available nationwide regardless of location.

You can book online through our website 24 hours a day, seven days a week. Simply select your service, choose an available date and time, and provide your address. You will receive a confirmation email immediately and a reminder the day before your appointment. You can also call our support line to book over the phone during business hours.

We recommend booking at least two to three days in advance for the widest selection of time slots. Same-day and next-day appointments are sometimes available depending on technician schedules in your area. Membership subscribers with Priority Scheduling receive preferred access to next-day slots, and Platinum members can request same-day emergency appointments.

Every service visit includes the technician travel to your location, the labor to complete the defined scope of work, basic materials like cables and mounting hardware, and a post-service walkthrough to make sure you are satisfied. Specialty parts, devices, and extended materials are quoted separately. You also receive a follow-up email with a service summary and relevant tips.

Absolutely. If you need a TV mounted and a soundbar installed, or a computer set up and a printer configured, you can bundle multiple services into a single appointment. Bundling often saves time because the technician is already on-site. During booking, add all the services you need and we will estimate the total duration.

You can reschedule or cancel your appointment free of charge up to 24 hours before the scheduled time. Cancellations made within 24 hours may incur a $25 late-cancellation fee to compensate the technician for the reserved time slot. No-shows are charged the full service fee. You can manage your appointments through your online account or by calling our support line.

Yes. Many software-related issues, device configurations, and troubleshooting tasks can be handled remotely via secure video call and screen sharing. Remote sessions are typically shorter and less expensive than in-home visits. During booking, you will see a remote option for eligible services. If the issue turns out to require hands-on work, we will credit the remote session fee toward an in-home appointment.

Yes. You can upgrade your plan at any time, and we will prorate the price difference for the remainder of your current billing cycle. Downgrades take effect at the start of your next billing cycle so you do not lose any benefits you have already paid for. To change your plan, log into your account dashboard or contact our support team.

You can cancel your membership at any time through your online account dashboard or by contacting our support team. There are no cancellation fees. If you cancel within the first 30 days of a new plan or renewal, you are eligible for a full refund. After 30 days, your membership remains active through the end of your current billing period but will not renew.

Covered devices are the number of devices included in your scheduled health checkups. Premium covers one device, Premium Plus covers three, and Platinum covers unlimited devices. This does not limit the number of devices you can request service for—you can always book a service for any device at any time. Covered devices simply define what is checked during your complimentary scheduled checkups.

Yes. All membership plans cover everyone living at the registered address. Whether it is your spouse, children, or roommates, any household member can schedule appointments and receive the membership discount. The address must be a single residential location—membership benefits cannot be used at multiple addresses.

Platinum members are assigned a dedicated technician who handles all of their appointments whenever possible. This technician becomes familiar with your home setup, network configuration, and preferences, which means faster service and more personalized recommendations. If your dedicated technician is unavailable, we assign a fully briefed substitute who has access to your service history.

Membership discounts apply to labor and service fees. Parts, devices, and equipment that you purchase through us are provided at retail cost without markup, but the percentage discount does not apply to hardware. However, members frequently receive exclusive promotional pricing on select products throughout the year.

The smart-home assessment is an annual visit where your technician evaluates your current smart-home setup, identifies devices that could benefit from updates or replacements, and recommends new automations or products that would improve convenience, security, or energy efficiency. You receive a written report with prioritized suggestions and estimated costs. There is no obligation to act on the recommendations.

We support all major consumer electronics brands, including Apple, Samsung, Dell, HP, Lenovo, Google, Amazon, Sonos, Bose, Ring, Nest, Arlo, Sony, LG, TP-Link, Netgear, and many more. Our technicians are trained across platforms—Windows, macOS, iOS, Android, and Chrome OS—so regardless of what you own, we can help.

In most cases, you purchase the devices and we install them. This gives you the freedom to shop for the best price and choose exactly the products you want. If you would like a recommendation, your technician can suggest specific models before your appointment. We carry common installation materials—brackets, cables, anchors, and adapters—so you do not need to worry about those.

Remote service is conducted via video call and screen sharing from anywhere. It is ideal for software issues, device configuration, and guided troubleshooting. On-site service means a technician comes to your home—necessary for physical installations like TV mounting, wiring, and hardware repairs. Some issues start as remote sessions and are escalated to on-site visits if hands-on work is needed.

Our technicians carry a standard inventory of common parts, including RAM modules, SSDs, CMOS batteries, thermal paste, Ethernet cables, HDMI cables, mounting hardware, and cable management supplies. For specialized or model-specific components, we order the part and schedule a follow-up appointment—typically within two to three business days.

Yes. We regularly work with older devices and legacy equipment. If your hardware is functional, we will incorporate it into the setup. If a component is too outdated to deliver a good experience—for example, a router that does not support modern security protocols—we will let you know and suggest an affordable replacement. We never push unnecessary upgrades.

Our primary focus is residential and home-office customers. However, we do serve small businesses with up to 10 employees for services like network setup, computer configuration, printer management, and security camera installation. For larger commercial projects, we recommend contacting us directly so we can assess the scope and provide a custom quote.

Our technicians are proficient in Windows 10, Windows 11, macOS Ventura through the latest release, Chrome OS, iOS, and Android. We also support Linux distributions for basic networking and peripheral setup, though deep Linux administration falls outside our standard service scope. Let us know your operating system during booking so we assign the right specialist.

Yes. Every RKNova technician undergoes a comprehensive background check before joining our team, including criminal history screening, identity verification, and professional reference checks. We re-run background checks annually to maintain the highest standard of trust. You are always welcome to verify your technician identity through the confirmation email sent before your appointment.

We take data privacy seriously. Technicians do not store, copy, or access personal files beyond what is necessary to complete the requested service—such as a data migration or backup. We never share customer information with third parties for marketing purposes. All account data is encrypted at rest and in transit, and our internal systems follow industry-standard security practices.

Yes. All RKNova technicians are fully bonded and carry general liability insurance. In the unlikely event that property is damaged during a service visit, our insurance covers the cost of repair or replacement. We document the condition of your equipment and work area before and after every appointment for your protection and ours.

Every service is backed by our 30-day satisfaction guarantee. If the issue we resolved reoccurs within 30 days, we will return and fix it at no additional charge. Hardware parts we supply carry the manufacturer warranty, typically ranging from one to three years. If we are unable to resolve your issue, you receive a full refund for the service fee.

Our technicians wear shoe covers when entering your home, lay down protective mats when working on floors, and clean up all debris and packaging before leaving. They carry photo ID and arrive in branded attire so you can easily identify them. If you have specific preferences—like removing shoes or avoiding certain rooms—let us know during booking and we will note it on the work order.

During installations that require account credentials—such as WiFi passwords, smart-lock codes, or camera-app logins—your technician enters them directly on your device and does not record them. We recommend that you change any temporary passwords after the appointment. Our technicians are trained in data-handling best practices and sign confidentiality agreements as part of their employment.

In the rare event that damage occurs, report it to your technician immediately or contact our support team within 48 hours. We document the work area before and after every appointment, and our general liability insurance covers accidental damage. We will arrange repair or replacement at no cost to you and follow up to make sure the issue is fully resolved.