Privacy Policy — RKNova

RKNova Technologies ("RKNova," "we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard the information you provide when you visit our website, book a service, or interact with us in any way. By using our website or services you agree to the practices described below.

1. Information We Collect

1.1 Information You Provide Directly

Account and booking data: name, email address, phone number, home or service address, and country when you create an account or book an appointment.
Payment information: credit/debit card details or other payment credentials processed securely by our third-party payment processor. We do not store raw card numbers.
Communications: messages, attachments, or feedback you send us via contact forms, email, phone, or live chat.
Partner and business applications: company name, contact person, operating region, and services offered when you apply to our partner program.
Newsletter subscriptions: your email address when you opt in to marketing communications.

1.2 Information Collected Automatically

Usage data: pages visited, time spent, links clicked, and referring URL.
Device and technical data: IP address, browser type and version, operating system, screen resolution, and language settings.
Cookies and similar technologies: session identifiers, preference tokens, and analytics tracking. See our Cookie Policy for full details.

2. How We Use Your Information

We use the information we collect for the following purposes:

To schedule, dispatch, and deliver technology services at your location.
To send appointment confirmations, reminders, and follow-up satisfaction surveys.
To process payments and issue invoices or receipts.
To respond to customer service inquiries and support requests.
To send newsletters, promotional offers, and service updates you have opted into.
To improve our website, services, and technician training based on usage patterns.
To detect, investigate, and prevent fraudulent or unauthorized activity.
To comply with applicable laws, regulations, and court orders.
To enforce our Terms of Service and other agreements.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following circumstances:

Service technicians: Certified technicians who are assigned to your appointment receive your name, address, and service details to complete the job.
Payment processors: We use industry-standard PCI-DSS-compliant payment processors to handle transactions. They receive only the data necessary to complete your payment.
Email and communication providers: We use third-party platforms to send appointment confirmations and newsletters. These providers access your email address solely to deliver messages on our behalf.
Analytics providers: We use anonymized analytics tools (such as Google Analytics) to understand site usage. These providers cannot identify you personally from the data we share.
Legal authorities: We may disclose your information when required by law, court order, subpoena, or governmental authority, or when we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or the public.
Business transfers: If RKNova is acquired, merges with another company, or sells all or part of its assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

4. Opt-In Communications and Marketing

We send marketing emails only to users who have explicitly opted in — either at the time of booking or via our newsletter subscription form. Each marketing email includes an unsubscribe link. You may also opt out at any time by emailing privacy@rknova.in with the subject "Unsubscribe." Transactional messages (appointment confirmations, receipts) are not subject to opt-out as they are necessary to deliver the service you requested. See our Opt-In / Opt-Out Policy for more detail.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes set out in this policy, or as required by law. Specifically:

Booking and transaction records are retained for a minimum of five (5) years for accounting and tax compliance purposes.
Customer service communications are retained for two (2) years.
Newsletter subscriber records are retained until you unsubscribe, after which we retain a suppression record to honor your opt-out.
Website analytics data is retained in aggregated, anonymized form for up to two (2) years.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request that we delete your personal data, subject to our legal retention obligations.
Portability: Receive your data in a structured, machine-readable format.
Objection / Restriction: Object to or request restriction of certain processing activities.
Withdraw Consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at privacy@rknova.in. We will respond within 30 days. We may need to verify your identity before processing your request.

7. California Residents — CCPA / CPRA

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what categories of personal information we collect and why, the right to opt out of the sale or sharing of your personal information (we do not sell personal information), the right to non-discrimination for exercising your privacy rights, and the right to correct inaccurate personal information. To submit a California consumer request, email privacy@rknova.in or call us at (813) 656-3712.

8. International Users

Our services are based in the United States. If you access our website from outside the U.S., your information will be transferred to and processed in the U.S., where data protection laws may differ from those in your country. By using our services, you consent to this transfer.

9. Cookies and Tracking

We use cookies and similar tracking technologies on our website. For full details on the types of cookies we use, how to manage them, and how to opt out, please read our Cookie Policy.

10. Security

We implement industry-standard technical and organizational security measures, including TLS/HTTPS encryption for all data in transit, hashed and salted storage of passwords and sensitive tokens, role-based access controls limiting who can access customer data, regular security reviews of our infrastructure and code, and a vulnerability disclosure policy for responsible reporting of security issues. Despite these measures, no system is completely secure and we cannot guarantee absolute security. If you believe your account has been compromised, contact us immediately at security@rknova.in.

11. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us at privacy@rknova.in and we will take steps to delete such information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy with an updated "Last updated" date. For material changes, we will notify you by email (if we have your address) or by placing a prominent notice on our website before the change becomes effective.

13. Contact Us

For privacy-related questions, requests, or concerns, contact us at:

RKNova Technologies
Privacy Team
New Delhi

Email: privacy@rknova.in
Phone: (813) 656-3712 (Mon–Fri, 8am–7pm CT)